General terms
These terms govern access to and use of services provided by FlatNewAkt through FlatNewAkt.info. They describe the relationship between users and the service provider with respect to apartment paperwork support, including document review, explanatory guidance and administrative assistance in Switzerland.
Eligibility
Users must be legally capable of entering into contracts under applicable law and must provide accurate information when engaging FlatNewAkt services. Use of certain features may be limited to residents or property parties within Switzerland.
Services are intended for individuals aged 18 or older. Minors must be represented by a parent or legal guardian when documents or contractual actions are required.
Users must use the service for lawful purposes related to apartment transactions and administrative procedures. Prohibited uses include submitting false documents, attempting to misrepresent identity or conducting fraudulent activities.
Availability of specific services may vary by canton in Switzerland and by local administrative requirements. Information provided on the site is indicative and may be subject to local procedures.
Accounts and access
To access some features you may be asked to create an account, provide contact information and verify your identity. You are responsible for maintaining accurate account details.
You must ensure that information and documents submitted are accurate and complete. FlatNewAkt relies on user-provided materials to provide paperwork support and is not responsible for errors originating from incorrect inputs.
Protecting account credentials is the user’s responsibility. Use of strong passwords and secure devices is recommended. FlatNewAkt implements technical measures to protect account data but cannot fully eliminate all risks.
Accounts are personal and non-transferable unless explicitly agreed in writing by FlatNewAkt. Unauthorized access or transfer of an account may result in suspension.
If you suspect unauthorized access to your account, notify FlatNewAkt promptly using the contact channels on the website so that appropriate measures can be taken to secure your account.
FlatNewAkt may suspend or restrict access to accounts in response to suspected misuse, security concerns, or violations of these terms. Notices will be provided where practicable.
Scope of services
FlatNewAkt offers document review, explanatory guidance on apartment contracts and administrative support relevant to Swiss procedures. Services do not replace legal representation or notarial acts where required by law.
Service offerings may be updated to reflect legal, regulatory or operational needs. Changes will be communicated on the site and will take effect as specified in those communications.
FlatNewAkt aims to make services available reliably but access may be interrupted for maintenance or due to third-party dependencies. Availability is subject to reasonable operational constraints.
User conduct and rules
Users must comply with applicable laws and these rules when using FlatNewAkt services. Prohibited behaviors are set out below.
- Submitting false, forged or misleading documents.
- Attempting to gain unauthorized access to FlatNewAkt systems or other users' accounts.
- Interfering with service operation, including distribution of malware or denial of service actions.
- Using the service to harass, defame or infringe on the rights of others.
- Circumventing our security measures or attempting to reverse-engineer platform components.
- Using automated tools to interact with the site without prior written consent from FlatNewAkt.
- Engaging in activities that violate local administrative requirements or Swiss regulatory provisions.
User content
Content you submit, such as documents, messages and attachments, remains your responsibility. You confirm you have the right to submit such materials.
You retain ownership of content you upload, subject to the rights you grant to FlatNewAkt to process and store that content for service delivery.
By submitting content you grant FlatNewAkt a non-exclusive, revocable license to use, store and process the content as necessary to provide the requested services and for related administrative purposes.
You are responsible for ensuring that submitted content does not infringe third-party rights and complies with applicable privacy and copyright laws.
FlatNewAkt may remove content that violates these terms or applicable law. For removal requests or disputes contact us via the website contact channel.
Intellectual property
All intellectual property rights in the FlatNewAkt website, branding and service materials belong to FlatNewAkt or its licensors. Users may not reproduce or use proprietary materials except as permitted for normal use of the services.
- Do not copy or reproduce site content for commercial redistribution without permission.
- Do not remove or alter proprietary notices or attributions from materials provided by FlatNewAkt.
- Requests to use FlatNewAkt activity or logos should be submitted in writing and will be considered on a case-by-case basis.
Paid services
Certain document review, expedited support or detailed administrative assistance are offered as paid services. Pricing and terms for paid services are presented at the time of purchase.
Prices are shown in the applicable currency and include the services described. Pricing may vary by service level and complexity of the required paperwork assistance.
Payment methods accepted are displayed at checkout. Payments are processed through third-party payment processors and are subject to their terms and conditions as well as applicable fees.
If subscription plans are offered, recurring billing details and cancellation options are made clear during subscription setup. Users are responsible for managing renewals and cancellations through their account.
Refunds for paid services are considered in light of the work performed and the stage of service delivery. Requests for refunds are reviewed and handled on a case-by-case basis in accordance with these terms.
Users may cancel future or recurring services as described at purchase. Cancellation does not automatically entitle users to a refund for work already performed or costs incurred.
Applicable taxes may be added to invoice amounts in accordance with Swiss tax rules. Users are responsible for any taxes arising in their jurisdiction unless otherwise stated.
FlatNewAkt may adjust prices for services. Changes will be communicated to existing subscribers or purchasers in advance when possible.
Failure to pay for services may result in suspension of access to paid features and recovery actions for outstanding amounts in accordance with applicable law.
Disclaimer
FlatNewAkt provides informational and administrative support related to apartment paperwork. Content on the site is for informational purposes and does not constitute legal, notarial or tax advice. For matters requiring formal legal opinions or representation, consult a licensed professional.
Limitation of liability
To the extent permitted by law, FlatNewAkt is not liable for indirect, incidental or consequential damages arising from use of the services. Liability for direct damages is limited to amounts paid for the relevant service where required by applicable law.
Third-party services
FlatNewAkt may integrate with third-party services, including government portals and payment providers. Use of such services is subject to the third parties' terms and privacy practices.
Termination
Either party may terminate the relationship in accordance with these terms. FlatNewAkt may suspend or terminate services for conduct that violates these terms or applicable laws.
On termination, FlatNewAkt will cease providing services and may delete or archive user data as described in the privacy and retention sections. Outstanding fees for services already provided remain due.
Privacy
Use of FlatNewAkt services involves processing personal data as described in our privacy information. Users should review the privacy section for details on data handling, rights and contacts.
Communications
FlatNewAkt may send service-related messages, updates and notices by email or through the platform. Users are responsible for maintaining contact details and checking communications relevant to their matters.
Changes to terms
FlatNewAkt may modify these terms to reflect legal, regulatory or service changes. Material updates will be notified to users. Continued use after updates constitutes acceptance of the revised terms.
Applicable law
These terms are governed by the laws of Switzerland. Applicable procedural rules and local regulations of the canton where services are rendered may also apply to specific matters.
Dispute resolution
Parties will attempt to resolve disputes by good faith discussions. If unresolved, disputes may be subject to the competent courts in the canton of Vaud or alternative dispute resolution mechanisms where agreed.